June 22, 2025

Reliable Rides for Every Appointment

Gill Family Medical Group partnered with Unified to ensure timely, compassionate, and accessible transportation for patients with mobility challenges—reducing no-shows and enhancing continuity of care in women’s health.

June 22, 2025

Organization

Gill Family Medical Group (OBGYN)

Location:

Lodi, CA

Demographics:

Serving over 400+ patients per week Specializing in Women’s Health and Prenatal Care

About Unified Inc.

At Unified, we are committed to providing safe, reliable, and compassionate non-emergency medical transportation to individuals with special needs, seniors, students, and other community members. Our mission is rooted in the belief that transportation should never be a barrier to care and our drivers are the front-line champions of that mission.

Results

  • 98.9% on-time arrival for patient appointments
  • Reduced no-show rates for wheelchair-access patients
  • Streamlined scheduling for clinic staff
  • Compassionate drivers trained in women’s health sensitivity
  • Vehicles equipped for safe and discreet patient transport

At Gill Family Medical Group, many patients face mobility challenges due to pregnancy complications, postpartum conditions, or general health issues. Timely access to care is critical, especially for expectant mothers who rely on consistent medical checkups.

Dr. Param K. Gill, who leads the group’s OBGYN practice, sought a transportation partner that could eliminate barriers for patients needing wheelchair-accessible rides. Unified’s NEMT services offered more than just vans; they offered care, privacy, and professionalism.

“Unified changed how we serve our most vulnerable patients,” says Dr. Gill. “Their drivers are always courteous, arrive on time, and treat our patients like family. That matters deeply in women’s health.”

Unified's team coordinates directly with clinic staff, allowing medical assistants and front desk teams to request, schedule, and monitor rides through a simple online platform. Because every vehicle is equipped with a lift and securements and maintained to hospital-grade standards, Gill’s team no longer worries about missed appointments or late arrivals.

“Unified helped us cut our no-show rate and brought peace of mind to both our team and patients. They’re more than a vendor, they're an extension of our care team.”

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