1. Information We Collect

When you schedule a ride with us, we collect information that allows us to provide safe, reliable, and personalized service. This may include:

• Personal Identifying Information: Full name, phone number, email address
• Ride Details: Pickup and drop-off locations, appointment date and time
• Mobility Requirements: Wheelchair use, bariatric needs, or other accessibility details
• Limited Health Information: When necessary, we collect minimal health data to ensure safe and appropriate transportation (in compliance with HIPAA where applicable)
• Payment Information (if applicable)

2. How We Use Your Information

We use your information only to:

• Schedule and manage rides
• Communicate with you (confirmations, real-time updates, support)
• Improve our services and user experience
• Fulfill legal and regulatory obligations

3. How We Share Your Information

We only share your personal information as needed and with proper protections in place:

• With Drivers and Transport Partners: So they can safely complete your ride
• With Healthcare Providers or Caregivers: If authorized by you or your legal representative
• With Service Providers: Who help us operate (e.g., customer support, technology platforms), under strict confidentiality agreements
• When Required by Law: Or to protect our rights, safety, or property


We never sell your personal information.

4. Your Rights and Choices

You have the right to:

• Request access to your personal data
• Correct inaccurate information
• Request deletion of your data (subject to legal obligations)
• Opt out of non-essential communications

To exercise any of these rights, please contact us at privacy@unifiedtransit.com.

5. How We Protect Your Information

We take your privacy seriously and use a combination of technical and administrative safeguards, including:

• Encryption of sensitive data
• Restricted access to personal information
• Continuous monitoring for security and compliance

6. Cookies and Tracking Technologies

Essential Cookies: Necessary for core website functionality (e.g., ride booking form)
Performance Cookies: Help us understand website usage and improve performance
Functional Cookies: Remember your preferences (e.g., language, login info)
Analytics & Third-Party Cookies: Used for analytics, customer support tools, and occasional marketing insights (e.g., Google Analytics, Intercom)

Your choices:
You can manage cookie settings through your browser preferences.
You can opt out of certain third-party cookies via opt-out tools.
Disabling cookies may affect some features of the site, including ride booking or live tracking.

7. Data Transfers

If you are located outside of the United States, please note that your information may be transferred to and processed on servers located in the U.S., where data privacy laws may differ from those in your country.

8. Policy Updates

We may update this Privacy Policy from time to time. If changes are made, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy regularly to stay informed.