We are seeking a highly organized and communicative Dispatcher/Scheduler to manage the real-time coordination of trips, drivers, and vehicles. This position requires someone who thrives in a fast-paced environment, can think quickly under pressure, and takes pride in helping people get where they need to go safely and on time.

• Receive, prioritize, and schedule trip requests using dispatch software and internal protocols.
• Assign trips to drivers based on location, capacity, availability, and client needs.
• Monitor all routes in real-time, reroute vehicles as necessary to avoid delays or respond to changes.
• Maintain clear communication with drivers via radio/tablet/phone to manage trip status, updates, and emergencies.
• Provide outstanding customer service to passengers, caregivers, schools, clinics, and other stakeholders.
• Handle last-minute schedule changes, no-shows, cancellations, and urgent client concerns promptly and professionally.
• Coordinate with operations and fleet teams to track vehicle availability, maintenance schedules, and driver assignments.
• Ensure all documentation (trip logs, driver manifests, incident reports) is accurate and submitted in a timely manner.
• Assist with onboarding and training new drivers on routing and dispatch protocols.
• Track metrics such as on-time performance, route efficiency, and daily trip volumes.

• High school diploma or equivalent required; associate or bachelor's degree a plus.
• 2 years of dispatching, routing, or scheduling experience in transportation, logistics, NEMT, or paratransit strongly preferred.
• Proficiency in dispatch software (TripSpark, Samsara, RouteGenie, Routific, or similar systems).
• Excellent verbal and written communication skills.
• Strong multitasking and time-management abilities.
• Problem-solving mindset with the ability to stay calm under pressure.
• Willingness to work early mornings, late evenings, weekends, or rotating shifts if needed.

• Competitive hourly pay with overtime opportunities
• Training and ongoing development
• Friendly, mission-driven work environment
• Opportunities for advancement into supervisory roles
• Access to dispatch tools, company laptop/tablet, and full tech support
• Paid time off, sick leave, and holiday pay (for full-time staff)

• Morning and afternoon shifts available
• Rotating weekends or on-call shifts may be required
• Part-time and full-time roles open depending on availability